"I watch 'Forest Gump' when I get frustrated." Without trust, things get problematic.

Ma uses the Pratfall Effect, 

In social psychology, the pratfall effect is the tendency for attractiveness to increase or decrease after an individual makes a mistake, depending on the individual's perceived ability to perform well in a general sense. A perceived highly-competent individual would be, on average, more likable after committing a blunder, while the opposite would occur if a perceived average person makes a mistake.

See this too.